PAYMENT:

 

• We accept PayPal or bank transfer. All transaction fees are to be paid by the customer.

• Once the commission has been accepted, we will provide the customer with an official quotation which has to be confirmed within 30 days and 30% of the total amount is due as a down payment.

• The down payment is NON-refundable, and we will start the process as soon as we receive it.

• The customer has the option to pay the full amount upfront if they wish to. A payment plan is negotiable with a maximum number of 12 installments.

• If any installment remains unpaid for more than 60 days, we reserve the right to cancel the commission without a refund.

• If the customer is unable to make the payment in time, please let us know as soon as possible so that we can discuss or modify the payment plan.

• The commission project will only be shipped once it is paid for in full.

• Once a project is completed, no refunds or returns can be made.

 

 

RUSH DEADLINE:

 

• For urgent commissions that need to meet specific deadlines, we may offer expedited services depending on our availability.

• Rush fees will be determined by the commission complexity and date of the deadline.

• Any rush commission must be paid in full up-front, and the entire amount is non-refundable.

• Customers may be required to pay expedited shipping charges for express packages.

 

 

CANCELING:

 

• The commissioner must have unlimited legal competency and be 18 years or older. In case of deceit, the commission will be canceled, and the refund will be processed according to the refund policy stated in these ToS.

• The customer has the right to cancel the project at any time, and the amount of refund will vary on how much work we have done on the project.

• We reserve the right to complete the canceled project in any way we deem fit and sell via auction or other means.

• For a smooth process, please stay in touch with us. If we fail to hear back from a customer during production within 30 days, we will assume the customer no longer holds interest in the commission and will pause or cancel the project.

• We reserve the right to cancel any commission at any stage of the process if the customer is rude, threatening, or otherwise unreasonable.

• If either party is unable to uphold their part of the contract due to force majeure, such as natural disasters, war, accidents, etc., both parties should take the initiative to keep in touch to discuss cancellation and refund options.

 

 

WORK IN PROGRESS:

 

• Due to the limited choice of fabric suppliers and materials, as well as the fact that component colors are hand-painted, there may be slight discrepancies between the finished color of the costume and the character design.

• We will make every effort to select and mix colors that closely match the character design. If you require specific details such as material manufacturer, fabric type, or color code numbers, please discuss this with us before making the deposit.

• Additional modification fees may apply if color adjustments are required during the process.

• If we design the character or assist in modifying the customer's design upon request, additional design fees may apply.

• Changes to the character's design made by the customer before the deposit is paid may impact the final quote. We reserve the right to cancel the project if the revised design deviates significantly from the original.

• If the project has already started, we cannot guarantee all changes can be made.

• If changes occur during production, the price of the original offer might increase, depending on modifications.

• Completion dates cannot be predicted exactly, however, we will try to provide the customer with a rough estimate of when the project may be completed.

• We will notify the customer if we have to delay the project due to any unexpected circumstances.

• We might update our social media with photos and videos of the production process. If your commission shall remain private, Please inform us prior to making the deposit.

• Upon completion of the full-body costume, we will invite the customer to our studio for the official portfolio shoot. If you are unable to attend, we will arrange for an assistant of similar stature to dress up and then sanitize and clean the costume after the shoot. For head or partial costumes, a static shoot will be conducted directly without the need for dressing up.

 

 

SIZE:

 

• We will require a duct-tape dummy (DTD) to be made and shipped to us if the project is a full costume. The instructions for making the DTD will be sent together with the size measurement chart.

• An incorrectly made DTD or inaccurate measurements may cause the costume to not conform to the customer's body. In such cases, we will ask the customer to remake/remeasure.

• We are not responsible for poor sizing if the customer provides a poor quality DTD or incorrect measurements, or if there are discrepancies between the customer's body shape and the finished costume upon receipt. Additional modification fees may be required to make the necessary adjustments.

• If the customer is planning to gain or lose weight, we strongly recommend that the DTD and measurements are taken after achieving the desired shape.

• If the costume no longer fits due to changes in the customer's body shape in the future, the customer may discuss alteration options and scheduling with the studio. An alteration fee will be charged accordingly.

 

 

SHIPPING:

 

• We ship worldwide.

• The shipping is not included in the quote, it has to be paid by the customer.

• The shipping fee will be calculated based on the size, weight, country of shipment and arrival time of the package, and the actual amount will be confirmed upon completion of the project.

• All packages are shipped with tracking code from Taiwan via Chunghwa Post Co., Ltd. If you prefer a specific logistics company, please inform us in advance before the completion of the project.

• Insurance is not included but can be added if the customer requires. Please inform us in advance before the completion of the project.

• We are not responsible for any additional import taxes. If you have questions about it, please contact your local customs office.

• We are not responsible for any loss, delay or damage to the packages not caused by us. Compensation will be based on the rules provided by the logistics company.

 

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WARRANTY & REPAIR:

 

• Before delivering the finished costume, we will inspect and test to ensure the quality is perfect before packing it properly and providing a 30-day warranty.

• Within 30 days of receipt, if the customer finds any manufacturing defects, such as missing or detached parts, abnormal functioning of electronic parts, incomplete sewing, etc., please contact us immediately to protect the customer's rights and interests. If the problem is due to our manufacturing defect, we will be responsible for a free repair.

• Minor defects can often be resolved through communication with the customer. If it is determined that the costume needs to be returned to us for repairs, shipping costs during the 30-day warranty period are covered by us. After the warranty period expires, the customer will be responsible for covering the shipping costs for repairs.

• Color loss or other damage caused by the customer during use, or damage caused by alcohol-based solvents or cleaning methods other than those described in the warranty papers are all human error and are not covered by the warranty.

• Accidental damage, including but not limited to disasters, transportation damage, traffic accidents, theft, etc., is not covered by the warranty.

• After 30 days, any repairs/ modifications are case-by-case projects. We need to discuss a work scheduling assessment and will charge a repair fee. 

• If customers have any questions about the fees prior to a formal repair, please inform us in advance, and we will provide an estimate for their consideration before proceeding with the repair.

• We permit customers to have their costumes repaired by other professionals. If additional damage is incurred as a result, we will assess and address it in accordance with the aforementioned repair terms and conditions.

• Please WASH the costume/part before returning it to us.

• We are not responsible for any cleaning work. A maintenance manual will be delivered with the finished costume.

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NOTES ON COOPERATION:

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• Each costume crafted in our studio is unique and handmade. Due to the nature of handmade production, slight dimensional differences and variations, including symmetry, may occur. While we strive to minimize noticeable deviati

• ons, minor variations resulting from manual craftsmanship should not be viewed as defects and do not warrant alterations without compensation.

• The materials used in our costumes naturally age over time, which can affect their appearance, structure, and integrity. Wear, use, and cleaning may accelerate this process. Please note that such wear and tear is not considered a manufacturing fault and is not covered by the warranty. This includes fading of color, loss of paint, impact marks, loss of fibers, fabric loosening, stitching loss, elastic band degradation, adhesive loss, yellowing of transparent objects, and deterioration of 3D printed and electronic parts.

• Our materials involve multiple vendors, such as 3D prints, electronic parts, fabrics, and accessories. Due to batch changes and manufacturing processes, slight variations in texture, color, weight, and lifespan may occur between finished pieces. These natural variations are not covered by the warranty. However, in the event of significant damages, we will follow warranty and repair procedures for further assistance.

• During the production process, materials may need adjustments to accommodate various factors. We reserve the right to change suppliers based on production requirements or other factors. We will not notify customers of such adjustments unless specifically requested. Rest assured, we strive to maintain the quality of our costumes regardless of any supplier changes. If customers wish to specify material sources, please discuss with us before making the deposit.

• Please be advised that our studio operates in an environment with pet cats. Customers are encouraged to consider potential allergy symptoms before opting to use our services. By agreeing to the Terms of Service, customers acknowledge and accept this risk voluntarily. Please note that we cannot be held liable for any resulting health conditions.

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